Library Account Assistance Form

For general information about UBC/Library Cards and PINS, go to My Library Account. (Don’t know your UBC/Library card barcode and PIN? Click here or call one of the numbers listed below.)

Fill in this form for questions about:

  • Library cards
  • Loan regulations
  • Suspended cards
  • Holds and recalls
  • To appeal a library fine, fill in this online form.

Please fill in all fields and give as much detail as possible. Click on “Submit” when finished.

Library Account Assistance Form

Assistance is also available by telephone:


Library Cards
Faculty, Staff &
Community Borrowers
Biomedical Branch 604-875-4505
Okanagan Library 250-807-9107
UBC Vancouver 604-822-2406 My Library Account
Okanagan Library 250-807-9107 My Library Account
Loan Regulations
UBC Vancouver 604-822-2406
Okanagan Library 250-807-9107
Overdues & Fines
Asian Library 604-822-2427
BMB Library 604-875-4505
David Lam Library 604-822-9400
Education Library 604-822-5024
Koerner Library 604-822-5532
Law Library 604-822-4238
MAA Library 604-822-2701
Okanagan Library 250-807-9107
Woodward Library 604-822-2883