Library & OpenAthens Accounts Assistance Form

For general information about UBC/Library Cards and PINS, go to Borrowing Services. (Don’t know your UBC/Library card barcode and PIN? Click here or call one of the numbers listed below.)

Fill in this form for questions about:

  • OpenAthens account
  • Library account
  • Library cards
  • Loan regulations
  • Suspended cards
  • Holds and recalls

Please fill in all fields and give as much detail as possible. Click on “Submit” when finished.

Library & OpenAthens Accounts Assistance Form

Assistance is also available by telephone:


Library Cards
Faculty, Staff &
Community Borrowers
Biomedical Branch 604-875-4505
Okanagan Library 250-807-9107
UBC Vancouver 604-822-2406 My Library Account
Okanagan Library 250-807-9107 My Library Account
Loan Regulations
UBC Vancouver 604-822-2406
Okanagan Library 250-807-9107
Overdues & Fines
Asian Library 604-822-2427
BMB Library 604-875-4505
David Lam Library 604-822-9400
Education Library 604-822-5024
Koerner Library 604-822-5532
Law Library 604-822-4238
MAA Library 604-822-2701
Okanagan Library 250-807-9107
Woodward Library 604-822-2883