Library Accounts Assistance Form

Fill in this form for questions about:

  • Access to Online Library Collections (OpenAthens login)
  • Library account (borrowing and requesting items)
  • Appealing a fine
  • Library cards and loan regulations
  • Suspended cards
  • Holds and recalls

Click here to retrieve your Library Card Barcode and PIN

Assistance is also available by telephone and email:


Library Cards
Faculty, Staff &
Community Borrowers
Biomedical Branch 604-875-4505
Okanagan Library 250-807-9107
UBC Vancouver 604-822-2406 My Library Account
Okanagan Library 250-807-9107 My Library Account
Loan Regulations
UBC Vancouver 604-822-2406
Okanagan Library 250-807-9107
Overdues & Fines
Asian Library 604-822-2427
BMB Library 604-875-4505
David Lam Library 604-822-9400
Education Library 604-822-5024
Koerner Library 604-822-5532
Law Library 604-822-4238
MAA Library 604-822-2701
Okanagan Library 250-807-9107
Woodward Library 604-822-2883