Library service updates

Updated April 1, 2020 4:30 p.m.

Library Spaces

Due to the quickly evolving situation with COVID-19, all UBC Library branches will remain closed until April 30, 2020 at which time the situation will be reassessed. This includes libraries at both the Vancouver and Okanagan campuses and the Irving K. Barber Learning Centre.

Find information about updates to library spaces and services at UBC Okanagan.

UBC.ca continues to be the most up-to-date and authoritative source of information about the University’s response to COVID-19.


Online Resources

Off-Campus Access

UBC Library is committed to supporting faculty, students and staff with online learning, teaching and research, and offers expert help and services that library users can access online.

Current students, faculty and staff should review off-campus access using EZproxy protocols before trying to connect to any of the library’s online resources from off-campus. Computers using a UBC wired or wireless network connection are automatically authenticated.

Electronic Resources

Library journals, books and databases can be found using the Search tool on the main page, or a more in depth search of Library Collections (including Research Guides, and Open Collections) from the library’s Search Collections page.

Access online Course Reserves. Print Course Reserves are not currently available.

Faculty can make requests at this time for materials to be made available online, either through the Course Reserves system or by email at syllabus.service@ubc.ca . Appropriate copyright considerations and licensing permissions will be applied to all requests.

Contact cIRcle to add content to UBC’s digital repository for research and teaching materials.

If you are experiencing difficulty accessing online resources please contact us. 

Order Material

If you need library material that the library does not currently license in electronic format, or only has in Print, please send a request to library.orders@ubc.ca.

The library is working to source Electronic versions of Print materials.  Because of these circumstances, it may take some time to follow up with your requests, but we will get back to you soon.


Print Collection

Course Reserves

While print material on course reserve is currently not available, we will try to source the electronic version for you.  Please contact library.orders@ubc.ca and include the Title, Author and Course Number information and we will respond as soon as we can.

Renew Materials

Renew materials online through your MyAccounts page. Should you have trouble renewing your loans or have any questions, please contact us via the Assistance Form. Please do not come to campus to return library materials unless absolutely necessary. If you are leaving the Vancouver area and will not be able to return your books at a later date, please use either the Koerner Library or Irving K. Barber Learning Centre book drops.

Due Dates and Fines

The library has cancelled late fees from March 16 until the situation changes. Even if you are unable to renew your items, no fines will be charged. Please contact us via the Assistance Form with any questions.

Recalled Items

If you have items that have been recalled, you do not have to return them until the library reopens. Please contact us via the Assistance Form with any questions.

InterLibrary Loans

Access to print InterLibrary Loans, including copying and scanning from print collections, is unavailable while the library is closed. Employees will make every effort to fill requests for digital materials, however, it may take some time to follow up with your requests.

More information on remote access to UBC Library resources for UBC students, faculty and staff can be found above in the Online Resources information or the Research Help information below.


Research Help

Research Guides – Search subject and course guides that compile useful databases, digital library collections, and research strategies.

Find useful information to help you get started with your research, including a library skills tutorial, assignment calculators, information on academic integrity, writing support, skills for class and life, and more.

You can use our chat service, AskAway. The chat service is staffed by UBC Library, but at peak service times or off-hours, you may be connected with a librarian from another academic library.

Subject librarians with expertise in specific areas are available to UBC students and instructors for consultations. Once you identify a librarian, you can schedule an appointment with them via email.

Not sure which subject librarian to contact? Contact your branch by email and we’ll point you in the right direction:

Vancouver Campus

Okanagan Campus