EZproxy Tips & Troubleshooting

Staying Connected

Once logged in, typically an EZproxy session should remain valid, but will time out after 2 hours of inactivity.

However, in order to stay in an EZproxy session, you must also:

  • Conduct all your research within the same browser you used to logged into EZproxy. The session will, however, bridge across multiple tabs of the same browser
  • Navigate the web in a pathway, or chain, by following links or using your browser’s forward and back arrows as much as possible, instead of hyperlinking between sites. For example, if you use UBC Library’s Indexes & Databases page to click through to a database, you will be connected and ‘in’ an EZproxy session. You can search the database for materials and all of your results will be available to you, but if you then decide to click on a site you have bookmarked or type in a URL for a new site directly into your browser address bar, you will jump ‘out’ of the session. If you find this happening a lot to you or are interested in having additional support for connecting to resources, see the Library's EZproxy Toolkit.

When in doubt, check your URL address for the word ‘ezproxy.’ If it’s there, then you’re connected.
Ezproxy-url2.png

Ezproxy-url3.png

If you are connected but still not able to access a resource or are prompted to pay for it, please contact the Library's Technical Services Department via the Electronic Resources: Questions and Comments form. The University of British Columbia licenses many electronic resources for its current students, faculty, and staff members including indexes, databases, e-journals, and e-books; it is likely that the Library has already paid for access to a resource and has it in its collections.

Setting Up Your Browser

If you're having problems, it may be that you need to configure or reset your web browser settings.

Enabling Cookies

EZproxy uses cookies to store and send data that verifies you are in a connected session and an authorized user. Therefore, successful use of EZproxy requires that your browser has cookies enabled. For information on how to enable cookies, follow the instructions on UBC IT's Browser Help page.

Clearing Your Cache

Your browser may also be caching — temporarily storing and automatically retrieving — web content from past sessions, including failed sessions. If this is the case you'll need to delete this content from your browser's memory by clearing your cache and restarting your browser.

Enabling JavaScript

Some resources may also require that you have JavaScript enabled. UBC IT also provides instructions on how to do this.

Using Google Scholar

Setting Up Your Library Links

If you often use Google Scholar while off campus, it's a good idea to configure your Google Scholar settings to identify which results are available to you via the UBC Library collections.
To set up your Google Scholar settings, follow the steps below:

1. Go to Google Scholar and click on the Settings option at the top of page.

Google Scholar.png

2. Select Library Links from the menu on the left side of the page

Library-links.png

3. Type in "University of British Columbia" in the Library Links search box and select the matching result ("University of British Columbia - UBC eLink"). Please note that the "University of British Columbia Library - UBC eLink" result is outdated. We are working with Google to have it removed.

Settings save.png

4. Click Save

Once configured, Google Scholar will then display a "UBC eLink" beside results that it recognizes as UBC Library holdings. Click on UBC eLink to connect to free full-text resources while off campus.

UBC elink.png

You do not need to have or be logged into a Google account to do this; however, to retain settings, you must turn on cookies in your browser.

Using Google Scholar While Off-Campus

Now that you've configured Google Scholar to identify holdings you have access to via UBC Library, it's time to make accessing them an easier process. For best results while searching Google Scholar off-campus, use an EZproxied link to Google Scholar so that your Google Scholar search results will also be EZproxied. You can do this by either starting your research and linking to Google Scholar from its library resource page or by bookmarking the following link: http://scholar.google.ca.ezproxy.library.ubc.ca/

Keeping Updated

Sometimes databases and indexes experience temporary periods of downtime. If you're sure you've got EZproxy working but still can't connect to a resource, check the UBC Library eResources Service Bulletins blog first to make sure the resource itself isn't the problem.

You can also follow the Twitter feed to find out the moment access has been restored.

The Library's eResources & Access unit is responsible for managing numerous key parts of the e-resources lifecycle, including troubleshooting access problems, providing day-to-day support of users by responding to queries, and updating the eResources Service Bulletins blog with the latest news on resource's website difficulties and downtime. The blog will also tell you what databases and indexes are on trial by the Library that you can access.

Finding Support

There are many services offered by the Library that can support your research and help you access the e-resources and digital collections you need.

Searching in Summon

Visit the Library Tutorials portal for interactive tutorials on how to navigate the Library website and find journal articles, electronic books, dissertations, and more using Summon, the Library's search engine.

Finding Full-Text Resources

The Library's Get Research Help portal is the place to go for the best tips on searching in databases and looking for journal articles using keywords and filters.

For Open Access resources not requiring EZproxy for access, browse or search in cIRcle (UBC's digital repository), UBC Library’s Digital Collections, the DOAJ Directory of Open Access Journals, or items in our Indexes and Databases portal marked as Open Access.

Using Citation Management Tools

Citation management tools can help you collect, organize, store, share, and format citations. Additionally, many of these tools, like Zotero's browser extension and the Mendeley web application, provide some support for EZproxied access to e-resources. To find out more, visit the EZproxy Toolkit.

The Research Commons also offers individual consultation appointments and weekly workshops on three of the most popular citation management tools: RefWorks, Mendeley, and Zotero. To view upcoming workshops and to register for a session, visit the Library Workshops and Events Calendar and search for citation management. To book a consultation, visit the link under "Consultations" on the main Research Commons page.

source: http://wiki.ubc.ca/Library:EZproxy/Tips