- Visit payforprint.ubc.ca and click the link for first time users (shown below)
- Follow the instructions for first time users to activate your account for Pay for Print. Please note that many students will need to reset their CWL passwords to access this system for the first time. The site provides the appropriate link to do so.
- As the instructions for first time users indicates, you can add money to your card online via debit or credit card OR in cash at the card vending machine on level 3 of the Irving K. Barber Learning Centre or at any UBC Food Services location. The first time users card activation process will direct you accordingly.
- Once your account has been set up and money has been added to your UBCcard, visit the "Printing with Pay for Print" tab above for step by step instructions for sending your print job
Printing with Pay for Print
There are two methods for printing at UBC Library: Web Printing and Library Workstation Printing.
Web Printing: printing from a laptop or personal computer
The Web Printing option allows you to print to a Pay for Print printer from your laptop or personal computer.
- Prepare your document.
- Log in to www.payforprint.ubc.ca.
- Verify that you have funds available in your account. If not, click on “Add Money – UBCcard” or "Add Money - Visitors".
- Click on “Web Print” followed by “Submit a Job.”
- Select the printer that you want to use. To print to a Library printer, choose either library\colour or library\mono (black & white). If you do not see the printer that you want to use, you can use the search feature to find the appropriate printer or queue. If you are unsure of what printer to use, ask at a library service desk.
- library\Colour (virtual) stands for the Colour print queue
- library\Colour Duplex (virtual) stands for the double sided Colour print queue
- library\Mono (virtual) stands for the B&W print queue
- library\Mono Duplex (virtual) stands for the double sided B&W print queue
- Click on “Print Options and Account Selection” to continue followed by “Upload Documents.”
- Click on “Upload from Computer” and select your file. A list of supported file types is shown on this page.
- Click on “Upload & Complete” after you are done selecting your files.
- You will be redirected to a print status monitoring page. The print job will be held in the system (for 3 hours) until you release it at a Library print station. Do not click 'Print' on the web interface.
10. At the print station, swipe your UBCcard in the card reader OR login with your EAD username and password. If you selected the Library print queue, your print job will be available at all Library Pay for Print printers.
How to Print From a Library Workstation
The Workstation Printing option allows you to print from a UBC Library workstation.
- Activate your UBCcard Account with the Pay for Print System.
- From a Library workstation, click “Print” in your application.
- Login with your EAD account number and password when the pop-up login is displayed. For students, this is your CWL username, suffixed with “.stu” (e.g., yourcwlusername.stu). Use this username with your CWL password. For faculty and staff, just use your regular CWL login credentials.
- The print job will be held in the system for 3 hours.
- Proceed to a Library print station, swipe your UBC Card in the card reader OR login with your EAD account and release your print job(s).
Frequently Asked Questions
1) Can I get a refund for my old UBC print card(s)?
- Yes, but the deadline for refunds is October 31,2014. Please contact firstname.lastname@example.org with any questions about old Library copy card refunds. For more information on the Library's transition to UBC's Pay for Print service read more here.
2) Why am I not able to log in to the Pay for Print website? I’m able to log in to other applications using my CWL so I know that my password is working.
- You need to log in to Pay for Print using your EAD account. If you are a student, it is your CWL account with “.stu” appended to the end. Please follow the instructions for "first time users" at payforprint.ubc.ca to set up your account and activate it for Pay for Print.
3) I have followed the instructions for first time users on the Pay for Print website, including resetting my CWL password and I'm still not able to log into the Pay for Print site.
- Please submit a help desk ticket to the IT Service Centre Help Desk
4) Why is my account balance $0 at the Pay for Print website? I know that I have money in my Residence Mealplan of UBCcard plan.
- You may need to activate your Pay for Print account if you have an existing Residence Flex Plan or UBCcard Plan. Please click on the “Add Money – UBCcard” link and log in to the UBCcard Plan website. After you log in, please click on the “Activate my student UBCcard.”
5) Why didn’t my print job come out in the correct orientation when I use web print? I generated the PDF file in landscape mode.
- All print queues are set to portrait mode. If you need something printed in landscape mode, please rotate your document 90 degrees and save the document using the Adobe Acrobat Reader.
6) The quality of my printout is very poor – where can I get a refund?
- Please visit a UBC Library service desk at the nearest library branch.
7) I am unable to use my TD bank card to put money on my account.
- TD’s new bank cards do not work with the Pay for Print system because they have one extra digit. You may wish to add money to your card using cash instead. There is a copy card vendor located on level 3 of the Irving K. Barber Learning Centre where you can add money to your UBCcard using cash/coins. Alternatively you can add cash at any UBC Food Services location. Ask at any library service desk for more information.
8) I need to print only a few pages of my Microsoft Office (i.e. Word, PowerPoint, Excel) document but the web print system will not allow me to select a page range. How can I print only a few pages?
- If you are using web print (not printing from a Library workstation) and you wish to print only a few pages of a Microsoft Office document, you first need to save the pages you wish to print in a separate document and upload it to Web Print. It's a simple process and the screencast below shows you how:
9) I would like to print notes pages or multiple slides per page from PowerPoint using Web Print. How can I do this?
- In order to print multiple slides per page from the Web Print option of Pay for Print, you first need to save the document from PowerPoint in the format you would like. It's a simple process and the brief screencast below shows you how:
10) I would like to print just a selection of pages of my pdf document from the Web Print option of Pay for Print. How do I do this?
- Since there is not an option to select a page range within the Web Print system, you need to save the selection of pages as a separate document first. It's a simple process and the following screencasts show you how:
11) I would like to print my pdf document with multiple pages per sheet from the Web Print option of Pay for Print. How do I do this?
- Since there is not an option within the Web Print system to specify that you'd like to print multiple pages per sheet, you need to save your document in that format first, then upload it to Web Print. It's a simple process and the following screencasts show you how:
12) I need to print a web page and upload it to web print. How can I do this?
- To print a web page via the web print option of Pay for Print, you need to save the file first. The easiest way to do this in most browsers is save it as a pdf file or xps file. Below are brief instructions for several popular browsers:
- Firefox menu (top left of screen) > Print > Select ‘Microsoft XPS Document Writer” as printer > Click OK
- Name your file
- Upload xps file to Web Print
- Internet Explorer
- File > Print > Under Select Printer, choose Microsoft XPS document writer
- Select Print
- Name your file
- Upload xps file to Web print
- Internet Explorer
- Google Chrome
- Chrome menu (three bars at top right of screen) > Print > Destination > Change > Save as pdf
- Save your file
- Upload pdf file to Web Print
- Google Chrome
- File > Print > pdf (button in bottom corner) > Save as pdf
- Upload your pdf file to Web Print
13) Can UBC Okanagan visitors use the Pay for Print system in Vancouver?
- Unfortunately, visitors from UBC’s Okanagan campus are unable to use Pay for Print with their UBCcard at this time. If you are a visiting student, staff, or faculty member, you may purchase a guest card from any UBC Food Services outlet or from the vending machine on the 3rd floor of the Irving K. Barber Learning Centre.
14) What does “external adjustment” mean on transaction history?
- Pay for Print uses the UBC Food Services meal plan as its primary payment method. When purchases are made at Food Services outlets, Pay for Print recognizes them as “external adjustments” to your available balance. Please note that an adjustment may contain multiple purchases across days, not necessarily a single purchase.
- To view your full transaction history, please login to the Student Housing & Hospitality Services website.
15) Who should I contact in the event I lose my UBCcard?
- Users can report a lost UBCcard online at https://services.ubccard.ubc.ca/ or by calling 604.827.5900. Deactivation is permanent and all meal plan, pay for print, and library services will be blocked until a replacement card is issued by the Carding Office in the UBC Bookstore. Guest cards that are lost have no method of recovery.
16) I am having difficulties adding funds to my UBCcard. Who should I contact?
- CWL issues:
- You must have a valid, active Campus-Wide Login (CWL) account in order to add funds to your UBCcard.
- If you hold multiple affiliations with UBC (student, staff, and/or faculty), please ensure that you use your correct CWL account if you have multiple.
- If you are unsure of which account to use, check the CWL myAccount page (https://www.myaccount.ubc.ca) or contact the UBC IT Service Centre at 604.822.2008 for assistance.
- If you have not logged into Pay for Print or other EAD-enabled services (such as Student and Alumni Email, FASmail, or Home Drive), you may need to reset your password before being able to access the balance information. Please visit the CWL myAccount page (https://www.myaccount.ubc.ca) to update your password and try again. For students, your EAD username is your_cwl.stu, all other users share the same CWL and EAD username.
- Meal Plan: If you have not previously activated your UBCcard or Residence Flex meal plan, you must do so before using Pay for Print. To activate your account, please visit the Student Housing and Hospitality Services site (https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account). If you encounter difficulty adding funds to a meal plan, please contact UBC Food Services at email@example.com for assistance.
- Card Vending Machine: If you encounter any difficulties with the vending machine in the Irving K. Barber Learning Centre, please inform a library employee or call the UBC IT Service Centre after hours at 604.822.2008.
17) There are funds on my account, but I’m still unable to print
If the Web Print portal (http://payforprint.ubc.ca) and the Student Housing & Hospitality Services website (https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT) show that you have a positive balance in your account, please ask a library employee to submit a help desk ticket on your behalf or contact the UBC IT Service Centre at 604.822.2008.
18) Can my UBC Food Services gift card be used with Pay for Print?
The UBC Guest Card is the only one that can be used for Pay for Print. The gift card is only for use at Food Services outlets and the balance from a gift card cannot be transferred to a Guest Card. If you currently have a Gift Card and are ineligible for a UBCcard, please purchase a Guest Card from the vending machine in the Irving K. Barber Learning Centre, third floor.
19) I don't need to use the printers at UBC anymore, can I get my money back?
If you request a refund for funds on your UBC Card, you will be charged a $25 processing fee. If you no longer need to print at UBC, but still have money on your UBC Card, it can be used at any food service outlet at UBC, Mahoney and Sons, any AMS outlet at UBC, any food truck at UBC, and the UBC Bookstore. If you are asking for a refund because your job was never printed and you were mistakenly charged, or the print quality of the job was poor, then the $25 processing fee does NOT apply.