Borrowing between UBC Campuses (DocDel)

What is UBC DocDel?

UBC DocDel (UBC Library Document Delivery) is a service that retrieves UBC Library materials for you. This service is offered through the UBC Library Catalogue and available to current UBC students, faculty, staff, and community borrowers. A valid UBC/Library card is required.

Is there a charge for DocDel?

Fees apply for most services. Please refer to the fee schedule tab.
Document delivery is free to UBC faculty, staff, students and hospital staff for the following services:

• Book and article delivery from one UBC Campus to another (UBC Point Grey, UBC Robson Square, UBC Okanagan, UBC teaching hospitals: Hamber, BMB and St Paul’s libraries)
• to UBC undergraduate students and faculty in the Island Medical Program or Northern Medical Program
• to UBC distance education students who are enrolled with the Interlibrary Loans Dept.
• to UBC students, faculty and staff who qualify for Enhanced Library Services (books retrieved for pickup only)

Turnaround Time

• Orders received by 5pm are processed by 5pm the next day, Monday through Friday
• Fax delivery requests are filled within 24 hours
• Items for pick-up are normally available within 24 hours and are held for 3 days
• Campus mail delivery (including intercampus between UBC Okanagan and UBC Vancouver) takes 2-3 days

Place a UBC DocDel order

1. Ordering a journal/magazine/newspaper/article? Check UBC Library holdings first.
   • Go to the UBC Library homepage
   • Choose Find
   • Enter the full title of the journal/magazine/newspaper
   • Select search by Journal/EJournal title
2. The following materials are not available via document delivery; please check before proceeding:
   • Items out on loan, in bindery, etc. (order at a later date)
   • Full issues of journals
   • Items in Rare Books & Special Collections, Reference, Course Reserve, and other similar collections (some copying might be possible)
   • Requests in excess of copyright law limits, e.g. full issues of journals
3. Follow these steps to place your order:
   • Go to the UBC Library homepage
   • Click on the “Books and More” Tab
   • Search for the book or journal/newspaper title
   • Click on the title you are interested in to open up its record
   • Click on ‘Order via UBC Document Delivery‘ in the blue ‘Actions’ box on the top right of the page
   • Follow the instructions on the subsequent page to complete the process
   • When prompted, enter your UBC/Library card barcode and PIN. If you do not know or have forgotten your PIN, reset your Library PIN online, or come to the circulation desk at your closest UBC Library branch to have your PIN reset.

Check the status of your UBC DocDel order

Follow these steps to confirm your DocDel order or check if it’s ready for pick-up:

• Go to the UBC Library homepage
• Select My Library Account
• Choose the link Check DocDel or InterLibrary Loan requests. [Log in here]
• Enter your UBC/Library card barcode and PIN
• Click Go to display the item(s) that you ordered through UBC DocDel

Fees for all other UBC DocDel Requests:

*plus surcharge required by the UBC Access Copyright Agreement

UBC students, faculty and staff who qualify for Enhanced Library Services:
Books
Retrieved for pick-up at a UBC library	No charge
Delivered on campus	$5.00 per item
Delivered by mail in Canada or the US	$5.00 per item
Articles
Copied for pick-up at a UBC library	No charge
Delivered on campus	$5.00 per item
Delivered by mail in Canada or the US	$5.00 per item

Contact Information

For additional information and assistance, please contact: