UBC Library Fines Appeal Form

For general information about UBC/Library Cards and PINS, go to My Library Account. (Don’t know your UBC/Library card barcode and PIN? Click here or call one of the numbers listed below.)

Under UBC Library loan regulations, borrowers may appeal fines and charges.

Please note that the following are NOT acceptable reasons for appealing a fine:

  • Lack of knowledge of loan regulations
  • Failing to note due dates
  • Failing to renew on time
  • Failing to receive reminder notices, either electronically or by mail

Appeals for the reasons above will NOT be considered.

To appeal on other grounds, please complete and submit the form below. You may be contacted to provide documentation: for example, a doctor’s certificate to accompany an appeal on medical grounds.

You will normally receive a response within 7-10 working days. Many appeals will be resolved more quickly, but an appeal often entails a comprehensive search of bookstacks and online records over several days.

Please fill in all fields and give as much detail as possible. Click on “Submit” when finished.

UBC Library Fines Appeal Form


Assistance is also available by telephone:

Library Cards
Faculty, Staff &
Community Borrowers
604-822-3869
Biomedical Branch 604-875-4505
Okanagan Library 250-807-9107
Renewals
UBC Vancouver 604-822-2883
Okanagan Library 250-807-9107
Loan Regulations
UBC Vancouver 604-822-2406
Okanagan Library 250-807-9107
Overdues & Fines
Asian Library 604-822-2427
Biomedical Branch 604-875-4505
David Lam Library 604-822-9400
Education Library 604-822-5024
Koerner Library 604-822-5532
Law Library 604-822-4238
Irving K. Barber
Learning Centre
604-822-2701
Okanagan Library 250-807-9107
Woodward Library 604-822-2883
source: http://wiki.ubc.ca/Library:Library_Account_Phone_Assistance