Borrowing between UBC Campuses (DocDel)

To request items whose location in the UBC Library catalogue is I.K. Barber Learning Centre ASRS storage, follow these instructions if you are on the UBC Point Grey Campus. If you are located at UBC Okanagan, UBC Robson Square or a UBC Teaching Hospital, please use the UBC Document Delivery Service to order material. Fees may apply when using the Document Delivery service.

What is UBC DocDel?

UBC Library Document Delivery (UBC DocDel) is a service that retrieves UBC Library materials for you. This service is offered through the UBC Library Catalogue and available to current UBC students, faculty, staff, and community borrowers. A valid UBC/Library card is required.

Is there a charge for DocDel?

Fees may apply to some document delivery services. Please see below or refer to the fee schedule tab.

UBC faculty, staff, students and hospital staff

The following document delivery services are free for UBC faculty, staff, students and hospital staff:

  • Book and article delivery from one UBC Campus to another (UBC Point Grey, UBC Robson Square, UBC Okanagan, UBC teaching hospitals: BMB and BCCW Learning Commons). The pickup location is another UBC library location.
  • Book and article delivery from PARC to a UBC library location.
  • to UBC undergraduate students and faculty in the Island Medical Program or Northern Medical Program
  • to UBC distance education students who are enrolled with the Interlibrary Loans Dept.
  • to UBC students, faculty and staff who qualify for Enhanced Library Services (books retrieved for pickup only)

Other services (delivery of material held on the same campus as the pick up location, delivery to an office or off campus location) are charged a fee. Please refer to the fee schedule tab.

Community Borrowers – Individuals (including Alumni)

  • Book delivery between UBC Vancouver (UBC Point Grey, UBC Robson Square and UBC teaching hospitals: BMB and BCCW Learning Commons)  and UBC Okanagan is free.
  • Book delivery between UBC Point Grey and UBC Robson Square and Biomedical Library (VGH) is charged a fee.
  • Book and article delivery from PARC to another UBC library location is free.
  • Article delivery between UBC Vancouver (UBC Point Grey, UBC Robson Square and UBC teaching hospitals: BMB and BCCW Learning Commons)  and UBC Okanagan is charged a fee.
  • Book and article delivery between UBC Vancouver campuses (UBC Point Grey, UBC Robson Square and UBC teaching hospitals : BMB and BCCW Learning Commons) is charged a fee. Please refer to the fee schedule tab.
  • Other services (delivery of material held on the same campus as the pickup location, delivery to an office or off campus location) are charged a fee. Please refer to the fee schedule tab.

Community Borrowers – Organizations, Companies, Institutions

Fees apply to all document delivery services.  Please refer to the fee schedule tab.

 

Turnaround Time

  • Orders received by 5pm are processed by 5pm the next day, Monday through Friday
  • Campus mail delivery (including intercampus between UBC Okanagan and UBC Vancouver) takes 2-3 days
  • An email will be sent to you when the item is ready for pickup.
  • Books will be held for 4 days.

Place a UBC DocDel order

    1. Follow these steps to place your order:
      • Go to the UBC Library homepage
      • Click on the “Books and Media” Tab
      • Search for the book or journal/newspaper title
      • Click on the title you are interested in to open up its record
      • Click on ‘Order via UBC Document Delivery‘ in the blue ‘Actions’ box on the top right of the page
      • Follow the instructions on the subsequent page to complete the process
      • When prompted, enter your UBC/Library card barcode and PIN. If you do not know or have forgotten your PIN, reset your Library PIN online, or come to the circulation desk at your closest UBC Library branch to have your PIN reset.

 

2. The following items are not available via document deliver

  • Items out on loan, in bindery, etc (order at a later date)
  • Full issues of journals (except from PARC)
  • Items in Rare Books & Special Collections, Reference, Course Reserve, and other similar collections (some copying might be possible)
  • Requests that violate the Canadian Copyright Act.

 

 

Track the status of your UBC DocDel order

Enter your library card barcode

and PIN
Forgot Your PIN?

Fees for all other UBC DocDel Requests:

UBC students, faculty and staff:
Books/Articles
Retrieved for pick-up at the owning library $5.00 per item
Retrieved for delivery to office or home $5.00 per item
Copied for pick-up or delivered on campus $5.00 per item
Delivered from one UBC Campus library to another no charge
Delivered by mail in Canada or the US $5.00 per item
NEW POLICY EFFECTIVE SEPTEMBER 21, 2010: For Community Borrowers, book delivery between UBCO and UBCV campuses is free of charge. Fees apply to deliveries on the same campus or directly to the office or home.
UBC community borrowers:
Individuals

Book or article pick-up or delivery by mail

Document Delivery between UBCO and UBCV is free of charges.

$5.00 per item

 

Non-profit organizations
Book or article pick-up or delivery by mail $12.00 per item
For-profit institutions
Book or article pick-up or delivery by mail $20.00 per item*

 

UBC students, faculty and staff who qualify for Enhanced Library Services:
Books
Retrieved for pick-up at a UBC library No charge
Delivered on campus $5.00 per item
Delivered by mail in Canada or the US $5.00 per item
Articles
Copied for pick-up at a UBC library No charge
Delivered on campus $5.00 per item
Delivered by mail in Canada or the US $5.00 per item

Contact Information

For additional information and assistance, please contact:

UBC Vancouver Campus Libraries
UBC Library Document Lending 604.822.6596 (tel)
604.822.6465 (fax)
ill.lend@ubc.ca
Law Library 604.822.6432 (tel)
604.822.6864 (fax)
law.ill@ubc.ca
Woodward Library 604.822.5553 (tel)
604.822.5596 (fax)
Biomedical Branch Library – VGH 604.875.4505 (tel)
604.875.4689 (fax)
UBC Okanagan Library
250.807.9115 (tel)
250.807.8003 (fax)